Privacy Policy
This Privacy Policy explains how ToolBlt ("ToolBlt," "we," "us," or "our") collects, uses, and protects information from visitors to this website and from clients we work with.
1. Information we collect
We collect information in a few ways:
- Information you provide directly — such as your name, email address, phone number, business trade, service area, and any message details you submit through our contact forms, audit request form, or chat widget.
- Chat conversations — if you use the AI chat widget on this site, the content of that conversation is logged so we can follow up and improve the service.
- Automatically collected information — like general usage data (pages visited, browser type, approximate location from IP address) collected through standard web hosting and analytics tools.
2. How we use your information
- To respond to inquiries and provide requested services (such as a free site audit or a quote)
- To communicate with you about your project, account, or ongoing service
- To improve our website, chat assistant, and services
- To send occasional updates about our services, which you can opt out of at any time
We do not sell your personal information to third parties.
3. How your information is shared
We may share information with service providers who help us operate the business — for example, our website hosting provider, form-handling service, and the AI service that powers our chat widget. These providers only receive the information needed to perform their function and are not permitted to use it for their own purposes.
We may also disclose information if required by law, or to protect the rights, property, or safety of ToolBlt, our clients, or others.
4. Data retention
We retain contact form submissions and chat transcripts for as long as reasonably necessary to respond to your inquiry, maintain business records, and comply with legal obligations. You can request that we delete your information at any time (see Section 7).
5. Cookies and tracking
This site may use basic cookies or similar technologies through our hosting provider for functionality and analytics purposes. You can control cookies through your browser settings.
6. Security
We take reasonable steps to protect the information we collect, but no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security.
7. Your rights and choices
You can request access to, correction of, or deletion of your personal information by contacting us at the email below. Depending on your location, you may have additional rights under applicable privacy laws.
8. Children's privacy
This website and our services are directed at business owners and are not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date at the top.
10. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at support@toolblt.com.